Frequently Asked Questions
Everything you need to know about Pokonut's natural beauty care.
Are Pokonut products safe for sensitive skin?
Yes, our products are formulated with natural ingredients and are dermatologically tested to be gentle on all skin types, including sensitive skin.
Do you use parabens or sulfates in your formulations?
Absolutely not. Pokonut is committed to clean beauty, meaning all our products are free from parabens, sulfates, mineral oils, and harmful chemicals.
How long does shipping take?
Standard shipping usually takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email.
What is your return policy?
We offer a 7-day return policy for unused and unopened products if they arrive damaged or if the wrong item was delivered.
Are your products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We never test our products or ingredients on animals.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets for a seamless checkout experience.