Returns & Exchanges

At Pokonut, we want you to be completely satisfied with your natural beauty journey. If our products aren't the perfect fit for your skin, we offer a hassle-free 30-day return policy for all our customers.

1

Initiate Your Request

Log in to your account and navigate to your order history to select the items you wish to return within 30 days of delivery.

2

Secure Packaging

Place the items in their original packaging, ensuring the seals are intact and the product is well-protected for the transit back to our warehouse.

3

Ship the Items

Affix the pre-paid return shipping label provided via email and drop off your package at any authorized courier location.

4

Refund Processing

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing